| Understanding of health care economics and health care policies as it applies to patient care |
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| Concepts of capital budgeting |
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| Department/Unit budgeting |
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| Recruitment techniques |
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| Interviewing techniques |
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| Labor laws pertaining to hiring |
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| Orientation of new employees |
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| Knowledge of quality improvement/performance improvement tools |
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| Patient Safety |
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| Workplace Safety |
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| Promotion of interdepartmental communication |
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| Performance management |
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| Staff development |
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| Coaching and mentoring |
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| Project managemenet |
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| Business development |
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| Developing strategic plans |
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| Cultural competence |
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| Ethical behavior and practice |
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| Professional association involvement |
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| Conflict management |
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| Team dynamics |
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| JCAHO standards |
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| OSHA standards |
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| Risk Management/Service Utilization |
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| Local Department of Health |
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| State Department of Health |
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| Sitter services |
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